"You have nailed it!   Shows made up of short clips keep residents engaged.   If they start to nod off, a new clip gets their attention again.   Great job.   Thank you." - Angela F. (Carer)

"I am really glad I subscribed because it gives me and my dad more things to chat about during the day.   He really likes the comedy sketches and the scenes from the past.   It's such a nice alternative to the usual stuff on the telly." - Hamish McL. (Subscriber)

"My dad thinks the shows are great.   If he sees Rikki Fulton or Stanley Baxter he smiles for hours." - Susan W. (Subscriber)

"I like that you have a great mixture of entertainment and old memories in every show.   We watch half the show in the morning and watch the rest in the afternoon.   It has become an important of our day.   Thank you.." - Mary D. (Subscriber)

"Thank you.   Muriel, my client, always smiles when I put the show on for her.   It makes my job easier having something that I know will cheer her up and I don't have to do any work." - Sylvia B. (Carer)

"I do see considerable value in what XLNT are offering to care facilities.   I had a look through the clips and the variety is great, showing something for everyone.   We particularly loved the very old comedy footage, such as Dave Allen and Ricky Fulton.   There is scope for old comedy clips, old live footage of cities, old cars, old motorbikes, old music etc.   I can see people living at home being interested in them and as subscription gifts for elderly family members." - Christine B. (Psychologist)

We screened the show in our café at 11am today and had 9 attendees.  This may not seem like many but these 9 residents sat transfixed and engaged for the full 45 minutes, laughing with Ricky Fulton, holding their breath with the trapeze artists, engrossed in the tattooed ladies of Myanmar and the vintage footage of Glasgow!  One lady danced along to Elton and Ella.  The trivia question was enjoyed and lots of residents engaged and were delighted to have found they’d answered correctly.

Direct verbal feedback from those who attended was:
  - ‘Really good’
  - ‘Would like to see more behind the scenes’
  - ‘Very good! Would like to see more wild life’
  - ‘Really good. Best bit was the ladies with tattoos as reminded me about an education tour I did to Thailand. The comedy was good.’
  - ‘Different, in a good way.’
  - ‘It was alright’

It was a great mix of interest, comedy, music, thought provoking and moving content.  I think the fact 9 residents stayed for the full 45 minutes speaks volumes!  We are initially showing each show within the café to make it more of an event and to encourage residents to mobilise down to the café and socialise, rather than just having it playing in each of the flats. We can always roll it out into the flats later on.

Rachel Smith
Engagement Support Manager
William Simpsons
(Care Home)

"My mother worked as a clippie so she loves it when the films are about old Glasgow." - Katie J. (Subscriber)

"I have noticed that one of my visits feels less stressful since they started watching your shows.   I thought you would like to know." - Ellie B. (Visiting Carer)

"I really enjoyed watching today's show.   It was such a wonderful mix of subject matter.   You had no idea what was coming next which really kept my attention.   And you are doing a new show every day.   Keep it up.   I am definitely going to enjoy my subscription." - Fiona McD. (Subscriber)

"My Mum enjoyed the shows.   From what I could tell she enjoyed every part, didn’t find any parts boring, and seems to really enjoy the trivia questions.   I only started one show for her myself, but she’s gone in and selected others to watch herself afterwards so she is motivated to go back and watch them.   I think she’s watched four out of the five she has now." - M.B. (Subscriber for mother still living at home)

"I like the presenter's voice.   Whenever he talks I want to hear what he has to say." - Ewan (Carer)

"I've had a look through the shows and can see why they are popular.   I like the big mixture of content in pacing and length, that'll make a big difference from Netflix, BBC iPlayer etc.   Trivia questions are a nice touch as well, brings a room together.   Yes, I'm definitely keen to see how I can play a role in all this." - James W. (Filmmaker)

Dear Mike.
A wee bit more feedback from last week for your info
This from one of our engagement support workers:

During the café morning on 19th September I had one resident present who is usually restless and shouts out a lot. I tried several techniques to keep this resident calm using different tools but as soon as she was not occupied with conversation she would start shouting out again.

At 11am I put on the XLNT WORLD programme for the morning and initially stayed discussing it with this resident and she said she was not really interested in watching.

After a few minutes of it being on the resident was glued to the screen watching, laughing along to the jokes and singing to the songs performed which in turn kept her calm and the shouting out stopped very quicky.

This then lasted almost the entirety of the programme and kept this resident engaged and calm throughout.

As soon as the programme was over the resident started shouting out again and did not want to stay in the café.

Rachel Smith
Engagement Support Manager
William Simpsons
(Care Home)